We’re more than technology providers. We're partners in innovation, dedicated to shaping exceptional guest experiences and advancing connectivity. Explore our story, values, and global impact on this voyage of discovery.
Our Purpose
To connect guests with what matters most to them
Our Vision
A home from home technology experience everywhere you travel
Our Mission
We deliver an integrated guest technology experience, one hotel at a time
Who We Are
Ourcoreprinciples
People first
We put our people first, always
Sustainability
Profit is irrelevant if it comes at the expense of society or the planet
Excellence
We strive for excellence in everything we do
Adaptability
We adapt to change quickly through an agile structure and open mindset
Believe in what we sell
Only provide technology that we would have in our own homes
Obsessive about customer experience
Be the company that you would like to be a customer of
Innovation
We simplify technology, processes, and the customer experience
Compassion
We address challenges from a position of compassion never losing sight of the fact we are all human
Who We Are
OurStory
In 2003, Shane Hartigan founded IMS with a vision to harness the potential of technology to make customers lives easier. Shane was joined on this journey in the early days by Leo Colgan. Watch our founders story to learn more about our fascinating journey from inception.