IMS connect Support Process
SLA
IMS connect will respond to the ticket within 30 minutes from the time the ticket is logged in our system.
IMS connect will respond to the ticket within 4 hours from the time the ticket is logged in our system.
IMS connect will respond to the ticket within 8 hours from the time the ticket is logged in our system.
IMS connect Support Process
Monday to Friday
08:30 – 17:00
Monday to Friday
17:00 - 08:30;
All weekend
Call +353 61310752 / +44 2033551964
Call +353 61310752 / +44 2033551964
*Priority 1: Total service loss or a service issue preventing 10 or more users in the customer’s environment from using the service.
IMS connect Support Process
Monday to Friday
08:30 – 17:00
Call +353 61310752 / +44 2033551964
Monday to Friday
17:00 - 08:30;
All weekend
Call +353 61310752 / +44 2033551964
*Priority 1: Total service loss or a service issue preventing 10 or more users in the customer’s environment from using the service.
What happens when you log a support call?
Sustainable technology, memorable experiences
1st Floor, Ashbourne Hall, Ashbourne Business Park, Dock Road, Limerick, V94 NPE0, Ireland
Unit 3b Juno House, Calleva Park, Aldermaston, Reading, Berkshire, RG78RA, United Kingdom
Irish tel: +353 (0) 61 310 752
UK tel: +44 (0) 203 355 1964
Email: sales@imsconnect.com
Site: www.imsconnect.com
1st Floor, Ashbourne Hall, Ashbourne Business Park, Dock Road, Limerick, V94 NPE0, Ireland
Unit 3b Juno House, Calleva Park, Aldermaston, Reading, Berkshire, RG78RA, United Kingdom
Irish tel: +353 (0) 61 310 752
UK tel: +44 (0) 203 355 1964
sales@imsconnect.com
www.imsconnect.com
1st Floor, Ashbourne Hall, Ashbourne Business Park, Dock Road, Limerick, V94 NPE0, Ireland
Unit 3b Juno House, Calleva Park, Aldermaston, Reading, Berkshire, RG78RA, United Kingdom
Irish tel: +353 (0) 61 310 752
UK tel: +44 (0) 203 355 1964
sales@imsconnect.com
www.imsconnect.com
2024 IMS connect. Web Design Dublin by Juvo. All rights reserved.
2024 IMS connect.
Web Design Dublin by Juvo.
All rights reserved.