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Hotel Tech Unwrapped Season 1

Welcome to the IMS connect podcast. Join Denis Ahern and Helena O’ Brien on our first season of the IMS connect Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

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Episode 1

Why online reputation matters

Dive into a real case study, and learn how strategic tech partnerships transformed a hotel group's online reputation and financial performance. Discover the profound impact of guest feedback on metrics like occupancy rates and revenue, and explore the specific tech categories, from Wi-Fi to TV solutions, that can skyrocket your rankings and revenue on online travel platforms.

Episode 2

Navigating the tech ecosystem

In this episode, the hosts discuss the evolution of hospitality technology and the importance of cloud-based systems and APIs. They explore integration examples and the role of AI in the industry. They also provide insights on driving direct bookings and offer key takeaways for decision makers in the hospitality sector.

Episode 3

Importance of great Wi-Fi in hotels (Part 1)

We highlight how Wi-Fi can impact guest reviews and online reputation, and introduce five principles of great Wi-Fi. They emphasise the importance of working with experienced partners in the hospitality sector and conclude with a discussion on the importance of Wi-Fi for hotel operations and the benefits of well-designed switch networks.

Episode 3

Importance of great Wi-Fi in hotels (Part 2)

Denis and Helena discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry.

Episode 4

Choosing hotel internet

Our hosts discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry.

Episode 5

Transform your hotel TV experience

In this episode, we explore hospitality TV and the importance of enhancing the guest experience. They highlight the benefits of using hospitality grade TVs, which are designed for long-term use and offer customisable user interfaces. The importance of a well-designed Wi-Fi and switch network is emphasised, as it supports the TV experience.

Episode 6

The casting revolution

In this episode, the hosts discuss casting technology for hotels, explaining how it allows guests to wirelessly share their own device's content on the hotel TV screen. They highlight the importance of hospitality grade TVs and the deployment options for casting technology, and discuss the benefits of casting. They also emphasise the need for a reliable Wi-Fi and wired network to support the casting experience, and conclude with future trends in casting technology and the importance of working with the right partner.

Episode 7

Next-gen hospitality with IoT

Denis and Helena discuss IoT technology in the hospitality industry. They also explore the various applications of IoT in hospitality, such as door access control, monitoring and controlling the environment, and voice assistants. They emphasise the importance of data-driven decision-making and the potential for IoT to enhance the guest and employee experience, while improving operational efficiency and sustainability.

Episode 8

Is the hotel phone obsolete?

In this episode of Hotel Tech Unwrapped, our hosts discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience.

Episode 9

Meeting room technology for a hybrid world

Denis and Helena discuss the role of hybrid technology in facilitating work while traveling. They explore the importance of creating a home-like experience for guests and the need to provide office-to-office experiences. They highlight the significance of connectivity and the use of digital signage technology in common areas to show schedules and provide wayfinding.

Episode 10

Evolving guest experiences feat. Joe Pine

A slightly different format, this special episode features Joe Pine, co-author of The Experience Economy, an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups.

IMS Hotel Tech Unwrapped Podcast

1 Videos

IMS Success Stories

2 Videos

Sustainable technology, memorable experiences

Our Solutions

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Contact Us

Irish tel: +353 (0) 61 310 752
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Email: sales@imsconnect.com
Site: www.imsconnect.com

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Our Solutions

Irish HQ

1st Floor, Ashbourne Hall, Ashbourne Business Park, Dock Road, Limerick, V94 NPE0, Ireland

UK HQ

Unit 3b Juno House, Calleva Park, Aldermaston, Reading, Berkshire, RG78RA, United Kingdom

Contact Us

Irish tel: +353 (0) 61 310 752
UK tel: +44 (0) 203 355 1964
sales@imsconnect.com
www.imsconnect.com

Twitter Facebook-square Instagram Youtube Linkedin

Our Solutions

Irish HQ

1st Floor, Ashbourne Hall, Ashbourne Business Park, Dock Road, Limerick, V94 NPE0, Ireland

UK HQ

Unit 3b Juno House, Calleva Park, Aldermaston, Reading, Berkshire, RG78RA, United Kingdom

Contact Us

Irish tel: +353 (0) 61 310 752
UK tel: +44 (0) 203 355 1964
sales@imsconnect.com
www.imsconnect.com

Twitter Facebook-square Instagram Youtube Linkedin

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Web Design Dublin by Juvo.
All rights reserved.