Guest Experience

Hotel Wi-Fi

Hotel Wi-Fi

Trusted hotel Wi-Fi proivder

With over 20 years of experience in the hospitality and serviced living sector, IMS connect is a trusted WiFi provider specialising in seamless, high-speed internet solutions. Renowned for reliability and innovation, IMS connect partners with hotels and serviced residences to deliver exceptional connectivity that enhances guest satisfaction and supports operational excellence.

Experiencing these pain points?

Unreliable connection

Inconsistent Wi-Fi performance impacting both guest satisfaction and operational efficiency.

Insufficient cabling

Insufficient cabling throughout the building limits the implementation of modern technology solutions.

High-density requirements

Current connectivity infrastructure does not adequately support the demands of large-scale conferences and events.

Hotel Wi-Fi

Our Customers

Hotels

With over two decades in hospitality, IMS connect delivers fast, secure, and seamless WiFi for an unforgettable guest experience.

Build to Rent

We design and manage scalable internet infrastructure for BTR communities, offering residents high-speed, reliable connectivity.

Purpose Built Student Accommodation

IMS connect supports high-density student living with resilient, high-quality internet that meets academic and lifestyle needs.

Co-living

Our solutions cater to the dynamic nature of co-living spaces, offering secure, personal connectivity that adapts to transient and tech-savvy residents.

Senior Living

IMS connect delivers dependable, easy-to-use internet solutions for senior living communities, supporting residents’ digital lifestyles.

Campus/Schools

We partner with schools and managed campuses to deliver secure, high-performance networks that support digital learning, administration, and the evolving needs of modern education.

Hotel Wi-Fi

Tailored Guest Connectivity

Transform the guest journey with IMS connect's intelligent WiFi network, designed to deliver seamless, secure, and deeply personalised digital experiences. From IoT devices to meeting room tech and smart room integration, every touchpoint connects back to one powerful, unified network built for performance and innovation.

Business Outcomes

Guest Satisfaction

Unparalleled guest technology experience, reflected in our 9.3 average Wi-Fi score across our hotel partners.

Operational Efficiency

IMS connect streamlines connectivity management with centralised, automated solutions supporting highly efficient hotel operations.

Business Performance

Improved business performance through increased occupancy, higher ADR and RevPAR, and more efficient operational delivery.

Our Features

IoT Connectivity

A strong, scalable network is essential to support IoT devices across your property, enabling smart rooms, energy efficiency, and seamless guest interactions.

Unified Network

A single, site-wide managed network simplifies operations, reduces downtime, and ensures consistent connectivity across all areas of the hotel.

Network Security

Advanced network security safeguards guest data and business operations, protecting your property from cyber threats and ensuring compliance with industry standards.

Next-Gen Wi-Fi

WiFi 6 and WiFi 7 deliver faster speeds, lower latency, and better performance in high-density environments, enhancing the digital guest experience and operational efficiency.

Captive Portal

A branded captive portal provides secure, user-friendly Wi-Fi access while offering valuable opportunities for guest engagement and data capture.

Partner Portal

Allows for streamlined collaboration, transparent reporting, and easy access to support and service updates for property stakeholders.

24/7 Support

Round-the-clock technical support ensures uninterrupted service, rapid issue resolution, and peace of mind for your guests and staff.

Guest Experience

Guest experience consultation

Book your free guest experience consultation today. Discover how technology can become your greatest asset in delivering exceptional hospitality. Our consultation, valued at €1000, gives you a clear, strategic overview of your current systems and identifies smart, personalised enhancements to elevate every moment of the guest stay.

Personal Entertainment Network

Seamless connectivity, personalised entertainment

In an era where guests crave the comforts of home while on the go, the IMS Personal Entertainment Network (PEN) stands as a testament to innovation. Experience a true home away from home - a secure network that mirrors the familiarity of your personal Wi-Fi.

What we do

The PEN Guest Journey

01

Arrive at property

As you step onto the property, your personalised technology experience begins.

02

Receive unique Wi-Fi password

Upon check-in, you'll be provided with an exclusive Wi-Fi password, ensuring a secure and private connection.

03

Connect unlimited devices

Seamlessly connect an unlimited number of your personal devices to your private network, ensuring convenience and familiarity.

04

Stay connected anywhere

Roam freely throughout the property while maintaining a reliable connection, offering uninterrupted access to your personalised network.

05

Enhance TV entertainment

Elevate your entertainment experience by casting your preferred content to the in-room TV, creating a home-from-home experience.

Contact IMS Connect

Get in touch!

Create great guest technology experiences together.