Guest Experience

Hotel TV

Hotel TV

Tailored TV for Modern Guests

IMS connect deliver a seamless, guest tech experience with our advanced Hotel TV solution. Designed for hospitality environments, it features intuitive navigation, personalised welcome messages, and a curated mix of local and international channels. With direct access to hotel services, promotions, and entertainment, the TV becomes a central part of the guest journey, enhancing satisfaction and reinforcing your brand.

Pain Points We Help Address

Pain Points We Help Address

Lack of brand consistency and customer loyalty

Brand imagery is a crucial part of reinforcing the relationship with the guest and building customer loyalty.

Limited channel selection or language options

Lack of popular channels and language options leaves guests feeling disconnected.

Outdated technology experience

Slow interfaces, unresponsive remotes, and non-intuitive menus leave a poor impression.

Hotel Wi-Fi

Our Customers

Hotels

With over two decades in hospitality, IMS connect delivers fast, secure, and seamless WiFi for an unforgettable guest experience.

Build to Rent

We design and manage scalable internet infrastructure for BTR communities, offering residents high-speed, reliable connectivity.

Purpose Built Student Accommodation

IMS connect supports high-density student living with resilient, high-quality internet that meets academic and lifestyle needs.

Co-living

Our solutions cater to the dynamic nature of co-living spaces, offering secure, personal connectivity that adapts to transient and tech-savvy residents.

Senior Living

IMS connect delivers dependable, easy-to-use internet solutions for senior living communities, supporting residents’ digital lifestyles.

Campus/Schools

We partner with schools and managed campuses to deliver secure, high-performance networks that support digital learning, administration, and the evolving needs of modern education.

Hotel TV

Business Outcomes

Enhanced Experience

Offering personalised content creates a sense of exclusivity that guests associate with premium hospitality, positioning your property as a high-end, guest-centric brand.

Guest Satisfaction

Centralised management and remote troubleshooting reduce pressure on front desk and maintenance teams, freeing up time for more valuable guest-facing tasks.

Stronger Brand Identity

Consistent interfaces and branded content reinforce your hotel’s identity and guest loyalty.

Increased Ancillary Revenue

Built-in promotion of services like room service, spa, dining, and local experiences directly through the TV helps drive upsells and in-stay purchases.

Hotel TV

Personalised Hospitality On Screen

Create a more connected and memorable stay with personalised TV greetings and easy access to guest information. Guests can scan a QR code to explore hotel details, room service menus, and local recommendations directly from the screen. This seamless blend of personalisation, branding and convenience reduces reliance on printed materials and helps staff manage updates more efficiently.

Hotel TV

Personalised Hospitality On Screen

Create a more connected and memorable stay with personalised TV greetings and easy access to guest information. Guests can scan a QR code to explore hotel details, room service menus, and local recommendations directly from the screen. This seamless blend of personalisation, branding and convenience reduces reliance on printed materials and helps staff manage updates more efficiently.

Our Features

Modern, Intuitive Experience

Designed with the guest in mind, the fully-customisable TV interface offers a sleek, user-friendly layout. With step-by-step information on connecting our high-speed Hotel Wi-Fi, or streaming with our innovative In-Room Casting solution.

PMS Integration

Connect your TV system directly with your property management system (PMS) to deliver personalised greetings and ensure a seamless in-room experience tailored to each stay.

Multilingual Support

Welcome international guests with on-screen content in their preferred language. From menus to messages, language customisation ensures comfort, clarity, and a more inclusive experience for every guest.

Revenue-Driving Touchpoint

Promote room service, spa treatments, dining offers, and late checkout directly through the TV. With just a few clicks, guests can explore and book services, boosting your ancillary revenue.

Bring Your Own Content

Integrates effortlessly with our In-Room Casting solution for a enriched entertainment experience. Bring your own device so guests can stream their favourite content - right where they left off at home.

A Signature Stay

Reinforce your hotel identity with a fully branded TV interface. From logo placement to custom messaging and personalised welcomes, every detail reflects your brand and makes guests feel truly valued.

Partner Portal

Gain full visibility into usage and performance with our dedicated partner portal, offering real-time analytics to support smarter decisions and better guest outcomes.

24/7 Support

We provide our expert support around the clock, with 24/7 technical assistance to ensure a consistently smooth and reliable guest experience.

Our Features

Modern, Intuitive Experience

Designed with the guest in mind, the fully-customisable TV interface offers a sleek, user-friendly layout. With step-by-step information on connecting our high-speed Hotel Wi-Fi, or streaming with our innovative In-Room Casting solution.

PMS Integration

Connect your TV system directly with your property management system (PMS) to deliver personalised greetings and ensure a seamless in-room experience tailored to each stay.

Multilingual Support

Welcome international guests with on-screen content in their preferred language. From menus to messages, language customisation ensures comfort, clarity, and a more inclusive experience for every guest.

Revenue-Driving Touchpoint

Promote room service, spa treatments, dining offers, and late checkout directly through the TV. With just a few clicks, guests can explore and book services, boosting your ancillary revenue.

Bring Your Own Content

Integrates effortlessly with our In-Room Casting solution for a enriched entertainment experience. Bring your own device so guests can stream their favourite content - right where they left off at home.

A Signature Stay

Reinforce your hotel identity with a fully branded TV interface. From logo placement to custom messaging and personalised welcomes, every detail reflects your brand and makes guests feel truly valued.

Partner Portal

Gain full visibility into usage and performance with our dedicated partner portal, offering real-time analytics to support smarter decisions and better guest outcomes.

24/7 Support

We provide our expert support around the clock, with 24/7 technical assistance to ensure a consistently smooth and reliable guest experience.

Guest Experience

Free Guest experience consultation

Book your free guest experience consultation today. Discover how technology can become your greatest asset in delivering exceptional hospitality. Our consultation, valued at €1000, gives you a clear, strategic overview of your current systems and identifies smart, personalised enhancements to elevate every moment of the guest stay.

Personal Entertainment Network

Seamless connectivity, personalised entertainment

In an era where guests crave the comforts of home while on the go, the IMS Personal Entertainment Network (PEN) stands as a testament to innovation. Experience a true home away from home - a secure network that mirrors the familiarity of your personal Wi-Fi.

What we do

The PEN Guest Journey

01

Arrive at property

As you step onto the property, your personalised technology experience begins.

02

Receive unique Wi-Fi password

Upon check-in, you'll be provided with an exclusive Wi-Fi password, ensuring a secure and private connection.

03

Connect unlimited devices

Seamlessly connect an unlimited number of your personal devices to your private network, ensuring convenience and familiarity.

04

Stay connected anywhere

Roam freely throughout the property while maintaining a reliable connection, offering uninterrupted access to your personalised network.

05

Enhance TV entertainment

Elevate your entertainment experience by casting your preferred content to the in-room TV, creating a home-from-home experience.

Contact IMS Connect

Get in touch!

Create great guest technology experiences together.